Tuesday, June 12, 2012

Lessons From Failed Franchises


Getting info about how to start or buy into a franchise is easy. Finding out how many of the nation's 825,000 franchise units go belly up can be devilishly hard. The International Franchise Association doesn't keep such statistics. In federal disclosure documents filed by the parent companies, the numbers are often buried in figures that include location changes or the number of franchises that simply change hands. "There's really no way to track failures," says Mark Siebert of iFranchise Group, a Homewood, Ill., consulting firm.
Instead, we get ballpark estimates and unadvertised stories, such as that of Glenn Rose, 52, a New York City information-technology specialist who invested $120,000 in a computer-services franchise. His story doesn't fit the mold for what experts say are the most common causes of franchise flatlining. According to Rose and his company, marketing glitches, bad timing and loss of faith had roles in the demise -- and Rose lost every cent of his investment.
Between 2 and 10 percent of franchises close every year for various reasons, estimates Frandata, a research firm. Some companies make the mistake of oversaturating a given geographical area with too many franchisees. Other common reasons are a sluggish economy or a franchisee that strays from the company's master plan, says Marc Kiekenapp, a Scottsdale, Ariz., franchise consultant.
In Rose's case, if he veered from the set formula, it was not necessarily through any fault of his own. With a background in aviation, options trading and computer technology, Rose contemplated buying a franchise after his tech job at the American Stock Exchange was made redundant following a merger in 2008. He learned about CMIT, an Austin, Texas based computer-services firm with 130 franchises that caters to the small-business market. After careful research and a lengthy mating ritual, Rose decided to invest.
Rose liked the fact that he could work from home and found CMIT's sales pitch compelling -- small businesses, underserved in the tech world, could save money by hiring a CMIT franchisee to handle their IT needs. CMIT says it also found Rose promising. "He was well-capitalized and had a solid technical background," notes CMIT's chief executive, Jeff Connally. Rose ultimately paid $63,000 for a two-week training program and the rights to sell in an area around New York City's Flatiron district.
By February 2010, Rose was ready to sell, but he says CMIT wasn't. The company underwent an ownership change that required it to get new state certifications. It was May before he had a green light; by then, he says, many potential customers were starting to exit for weekend homes and telling Rose they had less time for appointments. Things got worse when the company finally started mailing Rose's letters to prospects. Rose was horrified to see that the CMIT vendor he was required to use had left blanks in the letters where the customer's name should be. The vendor also mailed out a marketing newsletter that was supposed to steer business to Rose -- and left off Rose's name, he says. "How can you quantify that damage?" asks Rose.
Though Rose also bought local ads and attended trade shows, the phone hardly ever rang. By his calculation, he needed 10 clients to break even and figured he'd get there within 12 months; after six months, he had one client. Meanwhile, he discovered there was more competition than he had anticipated and that most businesses he met with were highly reluctant to change their technology provider. And increasingly, he was witnessing the trend of computing moving away from business servers to Internet-based "cloud" computing. "It was a hard sell," concludes Rose.
Back in Austin, the company realized Rose was struggling. "It is a hard sell," says CMIT's Connally, who also acknowledges there were glitches with the marketing vendor. "But another Manhattan franchisee is one of our best." The company offered Rose business coaching, but it didn't provide sales leads. On that front, he was alone. By early last year, Rose was hanging on by a thread. He contacted other CMIT owners about buying his territory but had no takers, and he was still obligated to pay the company $750 a month in royalties. He decided to pull out last May. "I couldn't afford to keep going," says Rose.
CMIT says that in 2010 (the most recent year for which data is available), 9 percent of its 130 franchise units opted to "transfer out." Those that failed either lacked capital or didn't follow the company's business model, says Connally. He calls Rose's situation "an emotional loss for everyone." But he also says Rose had tepid sales skills and was awkward and uneasy with customers: "He showed doubt."
"That's an understatement," says Rose, who adds he'd lost faith in the company after the delays and marketing problems. Because he wasn't impressed with the technical help available to him in the area, he also felt uncomfortable making the company's promise that he could fix any customer's problem within four hours. ("I wish I had known that," says Connally, who claims he could have resolved that issue. "This is something that will keep me up at night.")
Rose doesn't blame CMIT for what happened and allows he wasn't ready to don all the hats entrepreneurs must wear. While a technology ace, he isn't a natural salesperson, and he says he should have done more research into his competition. "I won't say there isn't blame on our side," says Rose. "But as a former trader, I know when to cut my losses."

Obscure Insurance That Hurts Small Businesses


Constantly stuck between a rock and a hard place," is how Dominic Dunlap describes his business, DCG Roofing Solutions. Finding work isn't the problem: There are all kinds of government contracts to be grabbed near his Des Plaines, Ill., headquarters. The problem is getting a bond to qualify as a bidder for the contracts. If you can't get a so-called surety bond -- the insurance that covers the government if something goes wrong -- you aren't invited to the party.
There's a lot of jawboning about giving more government work to small businesses, the firms most vulnerable to the slowdown. But a government project worth more than $150,000 almost always requires a bond. "Bonding is always an issue for small business," says Joe Flynn, program director for Tennessee's Procurement Technical Assistance Center, one of the country's 300 centers established to help local businesses qualify for government work.
The federal government asks its agencies to set aside 23 percent of their contract work for small businesses. But for many firms, it's a helping hand they can't reach. "I hear this over and over from every small contractor," says Mark Yarbrough, a city council member in Perris, Calif., who has a small automotive business. Bond issuers, meanwhile, "are looking to draw blood, looking to disqualify you," adds Dunlap.
Surety bonds are issued by specialty businesses that do pretty much nothing else. But before such lenders give a small business a bond, they'll usually insist that the business show that it can also qualify for loans or a line of credit from a traditional bank. Small firms -- especially start-ups -- have struggled to get that capital since the crash, explains Lenore Marema of the Surety & Fidelity Association, a trade group. Those companies either wind up getting nothing or paying much more for what they get.
Obtaining a bond costs 2 to 3 percent of a project's value if you're a well-established Monolith Inc. But young businesses like Dunlap's, without long credit histories or huge assets, can't dream of getting that rate. So they have to go to what amounts to the subprime lenders of the surety world, getting a so-called nonstandard bond that costs anywhere from 4 to 10 percent of a job. For the kind of $400,000 roof job that Dunlap typically does, that's the difference between an up-front payment of $8,000 and as much as $40,000.

Out of Bondage

Some efforts are afoot to help small companies get surety bonds more easily:
Making Jobs Smaller. State and local governments are breaking jobs up, to enable companies to qualify with smaller, easier-to-get bonds.
Calling All Middlemen. Certain specialized agents can match up small firms with bond issuers.
Bond-Free Jobs. The state of Virginia recently raised the bond threshold for state jobs to $500,000, from $100,000, and Pennsylvania is also working on reducing bonding requirements.
It gets worse. A small-business owner like Dunlap could once put up his house as collateral, but since the housing market crashed, the lower-tier bond companies are more likely to demand cash in addition to the up-front bond payment. In 2007, when Dunlap was just starting out, the surety lenders typically wanted 10 percent of a job in collateral. In 2008, that rose to 30 to 50 percent. (It didn't help matters that while starting his business, Dunlap took on extra debt and missed a mortgage payment, dinging his credit score.) So for one $80,000 construction job, Dunlap says, he was asked to put aside $40,000 -- money he couldn't touch until months after the work was completed. Terms like those put many jobs out of reach. "Stimulus money? Let me tell you, the little guy ain't getting it," says Dunlap.
There are some tiny ripples of help on the way, as various state and local governments try to make the bond process less onerous. And some bonding companies have decided that they're willing to eliminate some of the hurdles for entrepreneurs. Dunlap, for example, found his way to Ox Bonding, owned by Cinium Financial, of Rock Hill, N.Y. Ox told Dunlap it didn't care about his credit score, wouldn't ask for heavy collateral and was willing to write bonds based on his business record -- the jobs he had completed and whether his clients were happy. (They were.) "We have to get back to judging people by character not some mathematical formula," says Robert Berman, Cinium's CEO. Berman's motivation, he says, comes from the fact that despite a spotless work history, his dad's construction firm couldn't get bonded back in the 1970s.
Berman has a heart, but he also gets paid for taking the risks. His company receives and controls the government payments, taking its own cut before paying the borrower; Ox sends checks to suppliers and essentially monitors the business. Dunlap doesn't mind the extra hand-holding because, he says, "we're staying afloat."
There are still a lot of hoops to jump through, but looser rules can bring in more competition -- and, in turn, governments can often get work done more cheaply. Stacy and Devin Bair, of Bairco, a Lovell, Wyo., construction firm, wanted to bid on a $250,000 to $500,000 contract to build a creek barrier, but they couldn't get a bond. Ultimately, their savior was a middleman; an agent fought for them in negotiations with surety companies, and Bairco got the bond, Stacy says, "by the hair of my chinny chin chin." She says the firm's creative solution for building the barrier -- without the use of helicopters -- saved the government a bundle. As for her business, Stacy adds, "If we didn't get that project, we wouldn't be here today."

Today's Stock Market Activity


Top Market Movers By Volume

CompanyExch.Price Net Change% Change
SPDR S&P 500 ETF Trust (SPY)NYSE132.92Up1.501.14%
Bank of America Corp. (BAC)NYSE7.49Up0.212.88%
Select Sector SPDR-Financial (XLF)NYSE14.09Up0.201.44%
iShares Russell 2000 Index Fund (IWM)NYSE76.22Up0.951.26%
iShares Inc. MSCI Emerging Markets Index Fund (EEM)NYSE38.16Up0.782.09%

Why Your Portfolio Doesn't Need Gold


After sliding 6% in May, the price of gold jumped 3.7% on Friday. Skeptics say it is a temporary rise in a longer downturn. Fans of the metal say it is the start of another glorious run.
Picking a side is pointless. Gold defies efforts to calculate its worth -- or even to describe how it behaves as an investment. That means there isn't a clear reason to invest in it.
If you must own some gold to sleep better, stick with a multivitamin approach: A little bit won't hurt. A lot can prove toxic.
Gold is prone to long booms and busts. Before its latest dip, it multiplied five times in value over a decade, mocking stocks and other investments. Before that, it lost money for 20 years.
Some investors look to gold as a safe haven. It is one -- but only when it wants to be. Just over two years ago, when investors learned that Greece's deficits were much larger than officials there had reported, the metal followed U.S. Treasurys higher while Greek government bonds crashed.
Yet last month, with Greece's fiscal crisis intensifying, Greek government bonds again tumbled while U.S. Treasurys rose, but this time investors dumped gold.
[UPSIDE]
To study how gold behaves, we askedFactSet Research Systems (FDS:91.70-12.87-12.31%) to analyze the metal's short-term correlation with two other investments: the 10-year Treasury note, representing safe havens, and the Standard & Poor's 500 stock index, representing risk.
"Correlation" is a measure of how closely two assets track each other. A reading of 1.0 means they trade in lock-step, while zero means they are independent and a reading of minus-1.0 means they act like opposites.
What did FactSet find? Chaos. The correlation between gold and the 10-year Treasury has jumped above 0.6 at some points over the past five years and has fallen below minus-0.8 during others, changing direction several times. The one between gold and stocks has had similar spasms, with the highs topping 0.9.
In other words, gold might suffer from a multiple personality disorder.
Some investors say gold is a hedge against inflation. That is true of any good or service that consumers can be counted on to want in coming years, such as oil or poultry farms. Gold's wild swings have made it a poor proxy for the consumer-price index, a key inflation measure.
Perhaps that is because only 12% of gold's demand comes from industrial applications, according to the World Gold Council, a trade group. The rest comes from jewelry and investment (and the divide between those two isn't always clear).
Still others view gold as "real money" -- the one thing that will hold its value if governments create so much new currency that those currencies lose their value. Taken to its logical conclusion, this means governments would eventually agree to once again use gold as the basis for their currencies, says James Swanson, chief investment strategist at MFS, a mutual-fund company.
That is a fantasy, he argues, because some powerful nations have relatively little gold and some gold-rich nations have little power.
So how much is gold really worth? With stocks, bonds, rental houses and Laundromats, one way to answer that question is to compare the purchase price with expected cash flow. But gold doesn't generate any cash. Indeed, it costs something to store it.
Investors sometimes use the cost of producing the world's next ounce of gold as an approximate floor for its price. That cost is between $1,200 and $1,400 now, depending on the efficiency of the mine, reckons Michael Dudas, a mining-stock analyst at investment bank Sterne Agee. Gold sold for $1,620.50 an ounce on Friday.
There is a catch, however: The cost of mining gold has followed the price of gold higher, as mining firms have bid up machine prices and countries with plenty of gold underground have raised the royalties they charge to miners, Mr. Dudas says. If production costs are a floor for gold's price, the floor is made of straw, not concrete.
Of course, gold's price is ultimately based on supply and demand, and demand has surely soared over the past decade. Exchange-traded funds such as SPDR Gold Shares (GLD156.461.100.71%and iShares Gold Trust (IAU15.700.12,0.77%have made gold investing easier than ever. Gold-coin pitchmen have played off the angst and distrust left by a global financial crisis.
But ultimately, as Mr. Swanson puts it, you need a psychology book rather than a calculator to decide how to trade gold, and that means you shouldn't rely on it to do anything specific.
Investors who are determined to stock up on gold following May's dip might wish to give gold stocks a look instead. Year to date, gold's price is up 3.5%, but theMarket Vectors Gold Miners (GDX46.761.102.41%ETF has fallen 9.4%.
Adrian Day, an Annapolis, Md., money manager overseeing $170 million, says gold miners look unusually cheap relative to the size of their gold reserves. Joseph Foster, manager of the Van Eck International Investors Gold fund, can place fund assets in either gold or mining shares. He says he heavily favors the latter now.
Mr. Foster's top holdings include Randgold Resources (GOLD89.782.60,2.98%and New Gold (NGD10.230.414.18%) . Sterne Agee's Mr. Dudas issued buy recommendations on Newmont Mining (NEM50.521.042.10%)and Gold Resource (GORO26.700.511.95%last month.
For investors who won't feel comfortable without having some physical gold within easy reach, one last piece of advice: Forget about Krugerrands. Buy your spouse something expensive, lovely and high-karat.
That way, even if gold disappoints, at least someone will be happy.

Blue Chips Surge While Debt Markets Swoon


U.S. stocks soared while markets in Europe continued their turmoil Tuesday, in a demonstration of the latest volatility in global financial markets.
Stocks pushed to session highs as dovish comments from a Federal Reserve Bank president offset mounting worries about Spain's banking system. Brendan Conway has details on The News Hub. Photo: Reuters.
The Dow Jones Industrial Average surged 162.57 points, or 1.3%, to 12573.80.
The jump erased Monday's 143-point slide. But it also came in the face of a bleak day in Europe, where worries increased about Spain's ability to work its way through its debt troubles. Yields on Spanish debt rose to record highs as prices fell. Italian debt yields also jumped.
But U.S. stock investors kept the Dow in positive territory all day. Analysts and investors struggled to give a reason for the rebound.
Some cited comments by Chicago Federal Reserve Bank President Charles Evans, who reiterated his support for more monetary easing by the central bank. Others said a report later in the day from Europe's central bank in support of a banking union also helped propel markets. Others said that stocks had fallen so far, that they were primed for a bound.
The moves show how focused many investors have become on any tidbit of news.
"A headline breaks and everybody tries to get in front of everyone else," said Brian Lazorishak, portfolio manager at Chase Investment Counsel.
Still, investors warned that Tuesday's move could be temporary. Markets continue to take their cues from Europe, and some strategists are predicting volatile trading ahead of a key election in Greece this weekend. The vote could determine the country's future in the 17-nation euro currency bloc.
Financial stocks saw a late surge as an executive from Bank of America BAC +2.88%said that capital-market conditions in the second half of this year are shaping up to be better than last year. Bank of America rose 21 cents, or 2.9%, to $7.49. J.P. MorganJPM +2.89% added 95 cents, or 2.9%, to 33.77.
The Standard & Poor's 500-stock index jumped 15.25 points, or 1.2%, to 1324.18. Materials led the way as all 10 of the S&P 500's sectors closed higher. BoeingBA +3.52% shot up 2.47, or 3.5%, to 72.58 and led among the Dow stocks after analysts at Bernstein raised its stock recommendation to "outperform," citing a better outlook for the firm's 787 Dreamliner.
The Nasdaq Composite added 33.34 points, or 1.2%, to 2843.07.
Among stocks in the news, Apple AAPL +0.87% added $4.99, or 0.9%, to $576.16 after unveiling a series of software features for its mobile phones and computers at the company's annual developer conference on Monday. A new mapping and navigation service, to be provided by Dutch navigation-equipment maker TomTom, will replaceGoogle GOOG -0.60% Maps as the default on iPhones and iPads.
[panmkt0612]Reuters
Traders work on the floor of the New York Stock Exchange.
Facebook FB +1.46% rose 39 cents, or 1.5%, to 27.40 as the company defended itself against claims the advertising on the social network doesn't work.
Shares of Zynga ZNGA -10.27% slumped to a fresh all-time low, dropping 57 cents, or 10%, to 4.98. An analyst report by Cowen said that the number of Zynga's daily users declined in May for the second month in a row.
Texas Instruments TXN +2.13% gained 59 cents, or 2.1%, to 28.24 after the company's second-quarter earnings and revenue outlooks exceeded analysts' expectations.
Michael Kors Holdings KORS +7.65%rose 2.92, or 7.7%, to 41.10 after the luxury retailer reported quarterly earnings more than doubled, beating expectations. The company also issued guidance that was more positive than expected.

Counting on an Inheritance? Count Again.


Baby boomers: Get ready for a double whammy.
For years now, there's been a lot of talk about boomers getting tremendous windfalls as their parents pass on. Many boomers, in fact, have been lagging behind in their savings, betting on—hoping for—big bequests, especially since many of them suffered big losses in 2008.
But for a growing number of boomers, things aren't going according to plan. The postwar generation is living longer—and many are spending their savings along the way. And, of course, many of them also took a hit in 2008.
The result is that, as a group, boomers likely won't be getting as much of an inheritance as they hoped. Even worse, far from receiving a bequest, a growing number are tapping some of their own savings to help their cash-strapped parents make ends meet.
For families, the result is often a lot of scrambling, dashed dreams, and conflict and angst as parents and children try to come to grips with the lean new reality—and divide up a smaller pie.
"There are way too many adult children I see who are looking at Mom and Dad's estate as their ticket to a secure retirement," says M. Holly Isdale, an estate planner in Bryn Mawr, Pa. "But with people living longer, much of the money is likely to be spent."
How much longer? Thanks to medical gains, a 65-year-old man has a 60% chance of living to age 80 and a 40% chance of reaching 85. For women, the odds are 71% and 53%, respectively. All of this has made the 85-and-over age bracket the fastest-growing segment of the population. In an era of low interest rates, volatile financial markets, and rising costs for health and long-term care, finding money to cover those years isn't always easy.
Consider the case of Nancy Becker, the co-owner of a small business in Waterbury, Conn. Her parents, Morris and Dorothy Stein, were diligent savers. "But they didn't imagine living well into their 90s," says Ms. Becker, whose father died in 2006 at 92 and whose mother died in 2011 at 97.
Ms. Becker and her two brothers inherited a house in Vermont from their father. But they spent about $180,000 of their own money—an amount that exceeds the value of the Vermont property—to cover living expenses for their mother in the final three years of her long life.
Ms. Becker, now 63, says she certainly doesn't begrudge her parents for outliving their savings. The Steins built a thriving plumbing and heating business that now employs Ms. Becker and her husband, among other family members. Still, as Ms. Becker's in-laws enter their 90s, she worries that "their money is running out, too."
Financial losses can also put a dent in the older generation's reserves. Donald Hoeller, 86, of Glendale, Wis., says he and his wife, Bernadette, 85, had hoped to bequeath "several hundred thousand dollars" to each of their six children. But an office complex in which the couple invested 60% of their retirement savings recently landed in foreclosure and litigation.
So, Mr. Hoeller says, "I don't know if they will get anything."
His daughter, Mary Hoeller, 58, says that while she never counted on an inheritance, "times are tough"—and she now has the added worry that her parents may run out of money. A divorcee who is paying college-tuition bills for the youngest of her three children and wants to help another child with medical-school tuition, Ms. Hoeller says her income has declined substantially since 2008.
"I am very frugal," says Ms, Hoeller, a mediator in Indianapolis. But "who wouldn't want an inheritance from their parents? It would be a good thing."

Scaling Back Bequests
Many parents, of course, won't exhaust their savings. The Center on Wealth and Philanthropy at Boston College estimates that baby boomers and their offspring could inherit as much as $27 trillion over the next four decades, with the progeny of the wealthiest pocketing much of the windfall.
But there are signs that expected bequests are under pressure. According to Boston College's Center for Retirement Research, from June 2006 to June 2010, falling asset values reduced projected inheritances for baby boomers an estimated 13%. Stock prices have since recovered, although house prices in most markets have not.
Even the affluent are pulling back. Among those with $250,000 or more in investible assets, only 41% said preserving inheritances was a top concern, down from 54% in 2009, according to a Merrill Lynch survey released earlier this year. Due in large part to a 22% decline in projected future bequests of $500,000 or more, the amount individuals expect to transfer fell by 19% from 2008 to 2009, according to Michael Hurd, director of the Center for the Study of Aging at Rand Corp., a nonprofit research organization.
Just as telling is a recent study from Northwestern Mutual Life Insurance Co. in Milwaukee. When asked how prepared they feel to live to various ages, one in three surveyed adults age 60-plus said they didn't feel prepared financially to live to age 85; almost one in two said the same with regard to age 95.

Suffering in Silence
Not surprisingly, many families are loath to discuss these issues.
In addition to serving as a reminder of the older generation's mortality, a conversation about inheritance or Mom and Dad running out of money can provoke anxiety in parents. Many are uncomfortable disclosing the details of their finances in the first place, even more so when they're worried about disappointing their children.
Adult children, in turn, aren't eager to ask their parents about money for fear of coming across as greedy. Some feel guilty for thinking about their own financial needs at a time when parents could be facing steep medical or long-term-care expenses.
"Due to the new realities of longevity, adult children—who have rightfully assumed they would inherit something substantial from their parents and have lived their lives accordingly—can no longer count on that," says Lillian Rubin, a sociologist, psychologist and author. Adult children, she adds, "often feel guilty for even thinking about" inheritance.
Nonetheless, financial advisers say, it is important for families to talk—if only to establish realistic expectations.
Peter Bell, 59, says he and his parents "have always been very open about talking about finances." That frankness has helped them through some tough choices in the past few years.
Mr. Bell, the president of the National Reverse Mortgage Lenders Association in Washington, D.C., "always assumed" his father, Jerry, 87, and mother, Florence, 88, would leave a substantial inheritance.
After his parents lent his brother money several years ago, Mr. Bell says, they "decided I would get the house and everything else would be split."
But when the elder Bells decided almost two years ago to move into a continuing-care retirement community, it became apparent they would need the proceeds from the sale of their home to finance the community's $425,000 entry fee. Worse, because the depressed Florida real-estate market hindered their efforts to sell their home in Delray Beach, the couple had to borrow the $425,000 entry fee from their son.
"We have always considered our money as family money," says Jerry Bell, who anticipates repaying 85% of the loan from the proceeds of the home's recent sale. "When the kids needed help, we were there for them. And when we needed help, they were there for us."

Measures to Take
If parents anticipate running short of money—and if they and adult children are able to start a dialogue—there are several steps families should consider, financial planners say. Among them: Have parents recalibrate their budgets, downsize to a smaller residence, buy an annuity or longevity insurance to lock in a lifelong income, or take out a reverse mortgage.
In situations where children have adequate financial resources, some advisers recommend the children pay a parent's health-insurance premiums, purchase a long-term-care insurance policy for him or her, give a set amount of money each month or purchase the parent's home to generate cash for living expenses. (Before implementing a strategy, talk with your financial and tax advisers.)
The process can lead to conflict, although the tension typically remains beneath the surface, says Claudia Fine, an executive vice president at SeniorBridge, a New York-based company that provides care-management services.
Very often, she adds, she sees conflict arise over expenditures on caregiving. "Because feelings about inheritance are not expressed, families have a hard time sorting out their differences."

Siblings Sort It Out
Linda Fodrini-Johnson, 67, suspects inheritance calculations play a role in differences she and her three brothers have over managing the finances of their mother, Bernice Bidwell, 90.
Ms. Fodrini-Johnson says she and one brother, 60-year-old Craig Bidwell, "don't need to inherit" from their mother, who recently had a stroke and suffers from congestive heart failure. But disabilities have prevented the other brothers from working in recent years.
"There is tension," says Ms. Fodrini-Johnson, who lives in Walnut Creek, Calif., and runs a company that provides care-management services. "You hear it and feel it, but nobody articulates it because it would be disrespectful to Mom."
She points to a recent disagreement over her mother's hair. She wanted to take her mother to a hairdresser instead of using the one at her mother's assisted-living facility. But other siblings resisted.
No one came out and said it was about the cost, Ms. Fodrini-Johnson says, but that seemed to her to be the motivation. The siblings also debated whether to remodel and rent their mother's San Francisco home—so it could bring in some money—or allow a grandchild to serve as temporary caretaker of the place.
To avoid conflict, Ms. Fodrini-Johnson says, she solicits her brothers' opinions and explains the reasons for her decisions as well as the details of her mother's finances. But as her mother's power of attorney, she has the final say.
Her three brothers declined to comment on the hairstylist incident, or said they didn't know about it. Two brothers, Craig and 63-year-old Gary Bidwell of San Francisco, say they discussed renting their mother's house to bring in extra income to offset her expenses.

No Expectations
When it comes to the idea of an inheritance, the three brothers are of similar minds.
Robin Bidwell, a 59-year-old in Colfax, Calif., says he sustained an injury at age 48 that has prevented him from working. While he receives a pension and Social Security, "I wasn't able to put money away. I don't live the life I want to live, but I don't look to my mother's inheritance to be on top of things," he says. "I believe my mother's care is first and foremost. That, to me, is more important than anything."
"An inheritance would help, but I am not looking forward to it," says his brother Gary, a 63-year-old who retired on a disability pension in 1998. "I don't want an inheritance if I have to lose someone I love."
Like many adult children, the third brother, Craig, says he hopes to receive an inheritance—in his case to help pay for a new home he and his wife plan to build. However, the retiree says he is grateful that his mother is able to afford the high-quality care she receives.
"Whatever my mother has is hers," he says. "It's not my inheritance. I didn't work for it. My brothers didn't work for it. My parents worked for it."